How HellSpin Protects Your Personal Data and Account Privacy
This Privacy Policy explains how we collect, use, disclose, retain and protect information connected with our website, casino account, cashier, verification process, customer support and safer-gambling controls. It applies when you browse our pages, create an account, play games, activate a promotion, make a payment or contact us.
Who controls your data
HellSpin manages personal data through its operating company and contracted providers. Send privacy correspondence to [email protected] with “Privacy Request” in the subject line, or to HellSpin / TechOptions Group B.V., Abraham de Veerstraat 9, Willemstad, Curaçao. We may verify your identity before acting on a request.
Information we collect
The categories depend on how you use our services.
| Data category | Examples |
|---|---|
| Registration data | Name, date of birth, address, email, phone, username and password record |
| Verification data | Passport, driving licence, identity card, proof of address, payment ownership and source-of-funds evidence |
| Financial data | Deposit and withdrawal amounts, payment method, transaction reference, wallet address and account balance history |
| Game activity | Stakes, wins, losses, game rounds, bonus use, tournament entries and session history |
| Technical data | IP address, browser, device, operating system, language, cookies, timestamps and security events |
| Support data | Chat transcripts, emails, uploaded evidence, complaints and account instructions |
| Safer-gambling data | Limits, reality checks, cooling-off, self-exclusion, risk signals and marketing choices |
We do not need your complete card security code to provide support. Never send passwords or full payment credentials by chat or email.
Why we use personal information
We process data to create and secure accounts, confirm legal age, deliver games, calculate balances, settle transactions, administer bonuses and answer support requests. We also use it to complete KYC and anti-fraud checks, prevent multi-accounting, investigate chargebacks, enforce promotion rules and maintain responsible gambling controls.
Technical data helps us measure performance, diagnose errors and protect sessions. Marketing data is used under the preferences and legal basis applying to the communication.
Legal grounds for processing
Depending on the activity, processing may be necessary to perform our agreement with you, comply with legal obligations, pursue legitimate security and fraud-prevention interests, or act on your consent. You may withdraw consent for optional marketing or non-essential cookies without affecting processing already completed.
Cookies, storage and similar technologies
We use essential cookies for login, session security, language, balance and cashier functions. Preference cookies remember choices. Analytics tools measure page use and performance. Advertising or affiliate identifiers may record the campaign that referred a player and whether a registration occurred.
Browser controls can remove cookies, though essential account functions may rely on them. The Android app can also store authentication and preference data on the device.
Payments, KYC and automated checks
Payment providers receive information needed for deposits, withdrawals, refunds and fraud checks. Verification providers may analyse identity documents, facial matches, addresses, sanctions data and payment ownership. Security systems can flag unusual logins, device changes, duplicated accounts or transaction patterns for manual review.
When information is shared
We disclose data only where a defined purpose exists. Recipients can include hosting providers, game studios, payment companies, KYC services, fraud-prevention tools, customer-support systems, analytics providers, professional advisers, auditors and competent authorities.
Providers act under confidentiality and security duties. We may also disclose information when required by law, to investigate crime, protect users or defend legal claims.
International transfers
Our operator and suppliers can process data across borders under contractual safeguards, access controls and measures appropriate to the information involved.
Retention periods
We retain data while an account is active and for periods required by gaming, tax, anti-money-laundering, fraud and dispute obligations. Self-exclusion, transaction and verification records can remain after closure where law or security needs require it.
Security measures
We use encrypted connections, role-based access, monitoring, authentication controls, restricted document handling and incident procedures. No online system removes every risk, so players must use a unique password, protect their email account and sign out on shared devices.
Your privacy choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent, change marketing preferences and complain to a competent privacy authority. Some information cannot be deleted immediately where retention is required for payments, disputes, fraud prevention, self-exclusion or legal compliance.
Send a request from the registered email address and specify the account and right involved. We may request identification and will explain the result or any lawful limitation.
Children and legal gambling age
Our real-money services are intended only for people who meet the legal gambling age. We use age and identity checks and may close an account where eligibility information is false. Parents and guardians should use device-level filtering and payment controls where appropriate.
External links and policy changes
Third-party websites apply their own notices. We may update this Policy when services, suppliers or legal requirements change; the date at the top shows the latest revision.
Privacy contact
Email [email protected] with “Privacy Request” in the subject line or write to HellSpin / TechOptions Group B.V., Abraham de Veerstraat 9, Willemstad, Curaçao. Include enough detail to identify the request, but do not send passwords or full card data.